Lockouts · Aurora
Lost Keys — Same-Visit Rekey
A roommate moved out on bad terms and says the key was left on the counter.
In plain words
If you rent, losing a key is handled in three steps rather than one. Tell your landlord first, since a lock change on a rented unit goes smoother when both sides know about it and both end up with a working key. Then the locksmith rekeys the suite door, and any other cylinder that key fitted, with both parties knowing. Finally new keys are cut for you and for the landlord's set, so the arrangement that existed before the loss is restored on a fresh combination. Landlords generally welcome the call; their hardware stays in place and their own key set is refreshed too.
How the visit goesYou let a part-time employee go on Friday. The shop key is on a ring in their apartment, or their car, or a friend's kitchen, and on Monday morning the register and the stock room open with it.
Lost Keys — Same-Visit Rekey
How the visit goes
How many keys, and who gets them
Before pins are touched, the number of keys is agreed, because that number is the whole point of key control. The locksmith asks who in the household or business needs one: each adult, a teenager, a caregiver, the neighbour who feeds the cat, the landlord, the cleaner. Each name gets a key and the total is written down. Anyone who had a copy of the old key but is not on the new list is, from that moment, simply someone without a key. Knowing the count on day one is what makes it possible, years later, to say with confidence exactly how many keys to this property exist.
Dealing with the electronic things on the ring
A rekey covers the mechanical keys; the visit also tidies what sat beside them. If a garage door remote was lost, the opener's memory is cleared at the unit on the ceiling so every remote is forgotten, and the ones still in the household are paired again. A keypad lock that shares a door with a rekeyed cylinder has its user codes reviewed and any code the lost ring's owner knew is changed. A building fob or parking card is reported to the property manager for deactivation, and the locksmith can make that call with you. A car key with a chip is booked as separate automotive work.
A note for the landlord or building manager
Where a tenancy, a condominium or a commercial lease is involved, the visit ends with a plain written note: which cylinders were rekeyed, how many keys were cut, who received them, and the key code if the property keeps a register. Tenants pass it to the landlord along with the landlord's set of new keys, keeping the paper trail on both sides current. Condominium managers can update the building's key record. A small business can file it with the lease. It is a few lines that save a long conversation later.
Lost Keys — Same-Visit Rekey
In the van
Key tags and a key register
Dry graphite or PTFE lubricant
Key blanks in common keyways
Rekeyable-cylinder reset tool
Key gauge and decoder
Lost Keys — Same-Visit Rekey
What affects the quote
Outbuildings, gates and padlocks
Sheds, gates and detached garages often carry padlocks or light cylinders. Bringing them onto the house key may mean a new padlock of a matching keyway, quoted as a part.
Travel to the property
Every call-out includes the drive. A house across town and a rural property at the end of a concession road involve different time on the road, and the quote reflects the trip.
Condition of the cylinders
A clean, healthy cylinder is repinned as is. One clogged with salt and grit is cleaned first, and a worn or damaged one is replaced rather than repinned, each priced as its own item.
What to have ready
- Is any lock a keypad, smart lock or homeowner-rekeyable type?
- Which doors did the missing key open: front, back, side, garage, shed, gate?
- Are the door locks all the same brand, or a mix?
Lost Keys — Same-Visit Rekey: questions
QuestionsDo I need to be there for the whole visit?
An authorised adult should be present at the start, for identification and to agree the list of doors and the number of keys, and at the end, to test every key and take the count. In between, the work happens at the doors and on the van, so you are free to get on with your day inside. A property manager or a family member with your authorisation can stand in if you cannot be there.
Should I rekey when I move into a new home?
Lock manufacturers list moving as one of the main reasons to rekey, and it is easy to see why: previous owners, their relatives, a cleaner, a dog walker and a contractor may all hold copies you know nothing about. Rekeying every exterior cylinder in one visit resets the count to the keys in your hand, and it is a convenient moment to put every door on a single key as well.
How long does a whole-house rekey take?
Plan on an hour or two for a typical house with three or four cylinders, including the walk-through, identification, pinning, cutting and testing. Each additional cylinder adds a little, as does swapping a cylinder to bring a mismatched door onto the same key, resetting a homeowner-rekeyable lock or clearing a garage opener. The locksmith gives a realistic window on the phone once the list of doors is known.
